Dashboard

Dashboard

Your OV Dashboard gives you access to the tools you need to manage your business communications and engagement effectively. See how your business is doing with advanced reporting tools, manage conversations and metrics, create marketing campaigns that help you stay in touch with customers – all in one place. Data reporting time ranges are adjustable on the dashboard, including:

Chat Conversion Sources

See where every chat is coming from. For more information, see Grow Your Loop

  1. OV App
  2. Web
  3. Social
  4. Digital Call Reception (IVR)
  5. Email
  6. My App

Chat Support Statistics

Understand your chat efficiency

  1. Messages per Conversation (Average)
  2. Customer Satisfaction
  3. Length of Conversation (Minutes)

Engagement Statistics

View offer performance and redemption

  1. Active Offers
  2. Active Campaigns
  3. Offer Claim Rate (Percentage)

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    • Navigation

      The Dashboard is displayed upon signing into the OV Loop Business Portal. Utilize the navigation bar along the top of the screen to move through the the portal’s various functions and sub-functions, including: Chat Support – Opens ticket and Chat ...