In the event that a password is forgotten or requires a
reset.
- Open the OV Loop App
- From the Login Page, select Forgot Your Password
- Input your email address
- You will receive an email in your inbox
- Choose the option to open your email app
- From the email, click the link, this will take you back to
the OV Loop App
- Input a new password
- Once password change is complete, you will be prompted to
log in again
If the email was not received, choose send again.